Subscriptions
You can cancel any time, self-serve, from the billing portal in your account. Cancellation takes effect at the end of the current paid period; you keep access until then. We do not refund partial months, except where required by law or when a billing error is ours. Billing mistakes on our side are always refunded in full.
If you subscribed and your operation is not licensed in Texas, write legal@lienyard.com within 30 days of your first charge. We refund those payments in full. LienYard is not useful to you and we do not keep the money.
Certified mailing
When we mail a certified letter for you, we charge a single certified-mailing fee to the card on file at the time the letter is mailed. It is billed at cost — no markup and no profit — covering the carrier cost to print, certify, and mail the letter plus the payment-processing cost of the charge, both passed through. We state the amount before every mailing action.
The certified-mailing fee is non-refundable once a letter is accepted by USPS, because the carrier does not refund us. If a letter does not go out (a printing or dispatch error on our side), the fee is refunded in full.
Pilot offer
If you joined under the pilot offer (first month free for the first Texas yards), the free month stands alone: it requires a card on file, converts to the standard $99 monthly subscription unless you cancel first, and does not change anything else in this policy.
How to reach us
Billing questions or refund requests: legal@lienyard.com. Include the email you subscribed with and the approximate date.